ATTENTION: PLEASE READ VERY CAREFULLY.
You are receiving this instructive because you just hired your transfer with TRANSFERS-USA.COM – XCA Tours & Transfers USA, S.A. de C.V.
We want to thank you for your trust and we hope that this instruction manual will be useful for you. We know that you have hours of travel, probably reach the airport with thirst, hunger, and headaches, and this is multiplied if other people is travelling with you (friends, family), therefore pay no attention to all the people that will try to sell you rides and timeshare meetings, you already have your transfer scheduled.
You are arriving to Cancun, check the weather, when you leave the airport’s building at the exit you will feel heat and humidity. The first thing you need to do is pick up your suitcases at customs, then:
- Immediately after you get your bags you will see that there are too many companies INSIDE THE AIRPORT offering their services and all trying to sell you rides, timeshares, and tours, all of them use similar names using the word TRANSFERS and they will try to distract you, so be careful, please listen to nobody and find OUR GREETING GUY OUTSIDE THE AIRPORT. Other companies INSIDE THE AIRPORT may have similar logos and they will try to stress you telling you that you made your booking with a fake company. Please do not fall in to that trap. We are trying to solve this problem legally.
- OUR GREETING GUY IS OUTSIDE THE AIRPORT HE WILL BE CARRYING A SIGN WITH YOUR NAME ON IT. Our drivers are fully Identified with our logo and wearing our uniform, salmon color shirt.
- Please WALK TO THE AIRPORT’S EXIT and walk to the person who carries your name on a sign.
This is the beginning of the transfer to your destination, enjoy it.
The best ways to contact us, just in case you need it:
You can use our WIFI account wherever you see INFINITUM MOVIL’s logo at the airport or anywhere in Cancun or the Riviera Maya:
Please use it to communicate with us whenever you need it, this is the username and password:
How to call
If for any reason you can’t find our staff at the airport that is probably because they are helping other customers with their bags, Please call this toll free number from any phone at the airport: 01-800-8906351 and we will locate our guys for you. You don’t need coins or cards to call this number.
Call From outside Mexico +1 (561) 283-1946 / From Mexico +521 (984) 130-6122 / +521 (984) 109-1054
Toll Free from Mexico 01 800 890 6351
Whatsapp +521 (984) 130-6122
Customer Service: [email protected]
This is how our Vans and drivers look like: Salmon Color Shirt and our logo on it. The van may or may not have our logo, please don’t worry about that.
Thank you for choosing TRANSFERS-USA.
Have a nice trip!