Frequently asked questions

When can I make a reservation?

Our Reservations Service is available 24 hours a day, 7 days a week. However, you can only book your transfer online with at least 4 business hours in advance. For urgent bookings you must contact us. In any case we suggest to book your service at least 24 hours before your arrival or your departure.

Can I get a transfer from/to any airport?

We currently provide transportation services on the following airports:

  • Cancun Airport
  • Los Cabos Airport
  • Mexico City Airport
  • Punta Cana Airport

Are your shuttles and cars air-conditioned?

All our vehicles are air-conditioned.

Do you offer private transfers?

Yes. Private transfers have no stops and will only serve your party.

Is smoking allowed in your vehicles?

No. We strictly enforce a no-smoking policy inside our transfer vehicles.

How can I contact you from the Airport?

Check your confirmation voucher for the local phone numbers of our service providers. If a toll-free number is available, you can call from any public phone at the airport..

Can I change or cancel my reservation?

You can change or cancel your reservation at any time before the transfer. But cancellation fees apply starting 7 days before your service begins. Please read our terms and conditions for cancellations.

What if my flight is delayed?

We will wait up to one hour of the carrier’s scheduled arrival time. We will still try to transfer you after this time but we can’t guarantee it as we have other passengers to transfer.

Where do I meet the driver?

Our driver will be waiting for you at the Airport Exit, holding a sign with your name on it. Refer to your confirmation voucher for detailed instructions on where you will meet your driver.

At which terminal will the driver drop me off on departure?

The driver drops you off at the correct terminal of the airline that you are flying with.

Do you provide car seats for children under three years old?

Most of our transfer vehicles have safety seats for children, however, the child seats are subject to availability.

Should I tip the driver? How much?

It’s up to you. If you are pleased with the driver’s service, the amount can range from 5% to 15% of the total cost, but again this is not mandatory.

Airport Transfers in the following destinations:

Isla Mujeres from: $41.24

Cancun Hotel Zone from: $43.29 USD

Puerto Aventuras from: $75.91

Isla Blanca from: $66.26

Playa Mujeres from: $36.09

Akumal from: $83.94

Playa del Carmen from: $66.26

Puerto Morelos from: $41.24

Tulum from: $109.72

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